BetterHelp - Counseling Online

The BetterHelp - Counseling Online is now available as a free download on Google Play for Android owners. The application is supporting English language. It weighs in at only 10MB to download. It is highly advisable to have the latest app version installed so that you don`t miss out on the fresh new features and improvements. The current app version 1.3 has been released on 2014-11-18. For ensuring consistency with the device you should take into account the following app compatibility information: 4.4 and up
Bottom Line: For more information about BetterHelp - Counseling Online check developer BetterHelp`s website : https://www.betterhelp.com

It s a learning curve to not have in person appts but I m getting used to it and feeling very supported by this system Like others have mentioned the staff seem to be doing this as a side job so the time available isn t consistent and often very limited for the screen chats especially Betterhelp only allows you to book one 30 min session once a week And you can t book many in a row so that s limited that option for me But i m learning to use the text option and feeling supported                 Sarah Bay

I ve enjoyed this app so far It s brought me some peace and given me the freedom to check in as needed Though I miss having more face to face interactions and I wish there was an option to find local counsel where we could have a more blended schedule                 Shelby Wright

I m very impressed with the function of the app and have a great deal of confidence and comfort with my counselor The pricing is very reasonable compared to a private counseling service On the whole I would definitely recommend                     Meg Rueden

Cannot recommend this app highly enough Daily chats with your therapist phone or video appointments and lots of extra resources and all for cheaper than going to a physical office for therapy What s not to love                     nikkiwolf22

My therapist is a sweetheart and she has noticed how much I can avoid getting into what is happening so she makes sure to keep messaging me I like that I can make session appointments when I feel the need to sit down and work through something but in our messages I can slowly work on issues that I can t currently tackle in more than small bites It fits my needs schedule and is actually affordable even though my insurance won t pay                     Ri G

I like the messaging format Very convenient                     Andrea Snyder

Great app Happy with the help I m getting                     Sylvia Kowalska

You deserve to be happy as long as you pay money Insurance is not accepted The neverending cycle of rejection     Dawn Brook

Okay so far playing video on cell phone is difficult             Racha nee

Great platform Even though I didn t like my first counselor all that much the app gives great freedom to find one I like I really love having access to the group webinars as well I do wish the calendar could remind more than just your scheduled meeting time such as a dedicated time to journal meditate or so on Overall though this app is a great alternative to in person counseling at a fair price Highly recommended                     Jace Six

I paid for unlimited appointments but they re only 30 minutes long and you can t schedule more than one in advance You pay whether you can actually get an appointment or not My first therapist completely missed our second appointment without even a follow up so I switched to another once That therapist cancelled a few hours before our third appointment Not worth 260 month         Chrissy Rey

I installed this app to deal with emotions related to bereavement Through this process my counselor and I have started unpacking 20 year old trauma that has never been addressed before now If you are open and honest and your counselor is a good fit just like in any other form of therapy it might help The chat section is great because you can talk about things as you need to There is a journaling section You can also schedule live chat talk video sessions 24 7 at a of traditional costs                     Holli McLaughlin

Based on the reviews I m sure the app has qualified councilors It just seems like customers simply have to roll the dice and hope for the best My experience didn t work out which was disappointing My first councilor while they were responsive every day felt more like I was typing into Web MD Very dry responses that did reference the specific feelings I was having but never really referenced the personal information I was also providing specifically and felt like we were working through a checklist I tried changing to give the service a chance u0026 the second councilor s first and only response was an obvious auto reply saying I should see if I could fit into her schedule Not exactly what I feel an online text based program should be I d expect an introduction and for the councilor to lead with initial questions which was actually what the first councilor did Not say Here s my credentials reach out u0026 see if I can fit you in The tipping point was that at the time I was trying to access the app to give it one more try u0026 change one more time just in case the site u0026 app were down for several hours with no notifications sent or page posted saying it was due to maintenance or anything While the help isn t intended for emergency situations not even being able to log in for hours at a time is pretty bad Once I was able to log in I went ahead u0026 canceled The first and only follow up I received from my second councilor was the day my account was finished which left even more of a bad taste in my mouth because that s clearly just attempting to get me to pay again to respond It obviously works for some people but definitely seems like it s very luck of the draw with how it will turn out Just keep that in mind While the app WAS working it was very straight forward and easy to use             Scott Wood

When signing up you fill out a questionnaire before being paired up with a therapist but you have the option to change if you want need You can schedule attend voice video or text sessions receive documents worksheets from or send IMs to your therapist from the app It has a basic journal function that allows you to send an entry to the therapist if you want They also have webinars that are easy to signup and attend I ve had a great experience so far and it has helped me a great deal                     Joseph L

I love this app It is SUPER convenient for my busy schedule and my therapist has been amazing I love that I can reach out via chat to my therapist between scheduled sessions as needed and get a timely response to help me in the moment Also I love the secure confidential journal with the option to share an entry with my therapist if I chose to do so I have already recommended it to a few friends and family and will continue to do so                     Allison Hernandez

LOVE IT My therapist is awesome She checks in with me regularly especially since I tend to go reclusive at times She has helped me work through some major changes in my life I work two jobs 7 days a week plus raising two kiddos so online therapy is a godsend for me I don t have time for in person counseling by any stretch of the imagination Plus with this app I can send her thoughts and situations as they occur instead of hoping I remember them every week or two Highly recommend                     Tabi Burleson

Great concept and Great app I found a great counselor who has been invaluable Fantastic value for the price Also if a councilor does not meet your needs or you don t click they allow you to switch even choose by profile if they have availability You are supposed to be able to have a session a week and daily though limited chat support better to think of it as a daily sometimes 2ce a day email                     Gwen R

I found the better help counseling to be wonderful My therapist always responded thoughtfully in a timely manner I would strongly recommend this service to people who reflect well in writing and are too busy or too introverted for traditional councilling My mental health improved significantly with the aid of better help                     Amanda Marchand

My counselor helped me out alot Really understanding and helps you work out everything                     Alexa ODell

I generally like the app and have a great councilor Gave it 3 stars for ridiculously underdefined payment plan Besides telling you the cost of the plan and charging you for it you have no other info regarding cancellation policy refunds etc Also the app has an option to send voice messages that takes 15 min to upload a 3 min message the upload is interrupted if you take a phone call In a video session you cannot see your video If you need to talk to someone urgently it s not for you             lamija mm

For my money the app works exactly as intended Easy to use easy to pay and multiple ways to connect with your counselor I notice that most of the bad reviews have more to do with the counselors lack of understanding or indifference and less to with the actual app From my viewpoint the app does everything as advertised Wonderful way for me to connect with my counselor                     Chris Garretson

I absolutely love this app So convenient to be able to write messages to my counselor without having to phone her or wait to see her in person Transportation is an issue for me right now so this app has been in such a lifesaver                     Nikki J Lebkowski

super worth while second try I got an amazingly skillful therapist who gave me a wealth of tools to use outside the sessions so much better than previous in person sessions bc you can continue the conversation and practice of the tools through out the week day or night worth the self pay amount hope they take insurance one day this cuts down on drive time to in person sessions too                     Mary

Great cheap counseling resource The ability to send messages any time really helps me be able to think through my anxiety and the therapist can ask clarifying questions or add in comments to help The weekly sessions have also been good so far                     Matthew Hamblin

super easy to use and super responsive support when you need help my only issue is that you can t pause you subscription so if you want to take a break you have to cancel your subscription and lose the therapist you ve made a relationship with this becomes costly                     Nicola Dracoulis

Privacy concern Lock screen should reappear on resuming the activity from the stack otherwise someone with physical access to the phone could bypass the PIN lock and read all of your BetterHelp history Using fingerprint to unlock would also be an improvement over the PIN             Stuart Saunders

Great Service App is Smooth BetterHelp has been a GREATHelp in my life The service makes therapy and connecting with a therapist convenient painless and great for anyone who has trouble getting into a physical office When I did not click with my therapist I was able to choose a new one without penalty and effortlessly Customer service for any app issues therapist troubles or payment problems has been prompt polite and very helpful I recommend BetterHelp to my peers and friends often                     Marissa Rogers

The app itself is great I sometimes switch to using the website and both the website and app is smart enough to log the other out if you switch platforms The therapists I ve matched with have been helpful so far and it definitely feels like a safe space to share my thoughts I like the ease of switching therapists if I feel like one isn t working out as I imagined I think BetterHelp is a great service as long as you don t need immediate attention but want to be able to share your thoughts                     Karen Trinh

My experience with my counselor has been much better help than I thought it would be I feel confident discussing my thoughts with her in each session The app has plenty of ways to work on self improvement at your own pace The only problem I may have is in its affordability Even with the financial aid option I still worry about the cost though that s me personally If you can muster up the cash I think it is worth trying                     Eric Medina-Rivera

I love this app because it helps me all the time I could talk to people in the moment of my situation It is easy access The counselors are great people to talk to and are professional They have so many counselors to talk to so if one is not the 100 perfect fit there are so many other counselors                     Angel Mijares

Wonderful supplement to in person therapy especially if you dont have therapist that look like you or in your network or if you are far away Great for people w schedules that make it hard to see an in person therapist and if you have trouble articulating yourself in person you can use a range of methods to connect w your counselor from phone videochat u0026 messaging to voice notes It even let s you track progress of your goals set Would recommend to busy professionals recluses u0026 students                     Tajanae Hinton

This app is amazing It helps me cope with depression and anxiety on my own time and connect with a LIVE counselor that I have connected with This has truly helped me and given me a way to still seek the help I need while still keeping my regular hectic life Thank you better help And emily my amazing counselor                     Luke Blackwell

great app first week was hard as the councillor did not help me the way i expected there is an option to change councillors if you are not happy so i did and so happy i did my councillor is amazing and has made a positive change in my life within the first few weeks i am seeing a huge difference in myself                 Merylee Smurf

Fantastic business model Decent pricing plan and made reaching out for some counseling easier and more my speed I haven t seen a doctor formally in for ever and this allowed me to not feel this way with a therapist counselors Very happy I chose this app so far Chris Deiulio was my match and he s pretty solid and works well for me we cut through the bs and get to some good points so I m seeing value in this choice which I m glad                     Stephen Traiforos

As someone who has tried traditional therapy i struggled to schedule appointments and say everything i wanted to in a 50 min session with betterHelp you not only get unlimited messaging but also weekly 50min calls The combination helps gyou get real time help with the live component highly recommend                     Sruthi Parekh

I had an experience with a bad therapist and then I changed and I ve been really happy with the new one and it s absolutely amazing how convenient this is with my crazy work schedule just Friday evening calls out of my office without having to block out two hours for travel and all Love this                     Tanay Kothari

This app is awful It s a great idea but the counselors are not engaged I think that they likely have fulltime jobs elsewhere and just do this a little bit on the side so this is the service you should expect It s been almost a week I ve been paired with a few counselors and have not had a discussion with even one of them because it s just sporadic messages spaced out and lacking in any substance that s even helpful The one appointment i did set up was cancelled because of a glitch in the system Not worth the money at all     Jennifer Soh

I love how easy it is to use and the additional tools outside of interacting with my therapist like the journal Would recommend to anyone who is even considering                     Andrea Garza

they are slow to respond and only respond once a day skmetime not at all and only respond with active listening which is just repeated back to you in a different way what you just said to them then asking to elaborate about something to keep you talking find help some where else     Destiny H