Customer Service App

The Customer Service App is now available as a free download on Google Play for Android owners. The application is designed for use in English language. It weighs in at only 10MB to download. It is highly advisable to have the latest app version installed so that you don`t miss out on the fresh new features and improvements. The current app version 2.1.2 has been released on 2014-01-24. The Apple Store includes a very useful feature that will check if your device and iOS version are both compatible with the app. Most iPhone and iPad are compatible. Here is the app`s compatibility information: 2.1 and up

Much of this app doesn t work after the most recent upgrade over the past few days messages indicating system upgrade appear far too often In particular my e cash coupons are now not available Just what is happening I wonder Amended 2019 09 19 Things have just gotten worse the app doesn t even open any more Has the CMHK system been hacked     Old Man Jed

Most times it will not work or connect at all Can t to do anything Even if my wifi network is fine and I don t have any issue using other apps this app simply won t work The Live chat feature layout is really dated and with horrible formatting A real pain to use and to read     Conor McKenna

Very poor design The customer service chat is a disaster Once you go out of the app say trying to upload the screenshot for reporting a problem the live chat is interrupted and deemed ended     George Ding

China Mobile customer app Does not always sync April July Still cannot sync today Log shows I walked 559 steps so far today 4 pm but according to Google Fit I walked 12600 steps Log shows I walked 24 steps whole day on 31 July         Horace Wong

I needed 5 minutes to receive the one time password The password was expired in 60s Trash     Eddie Yip

It s fine You just need to turn off the step counter which is very annoying when it s on                     Joe Woodard

After the latest software update I can now logon to access the data and voice usage                     Addison Chung

Recent upgrade was just terrible Cannot see anything of my account any more     Everardo Ortiz

server down everyday virtually unuseable thank you for useless app development     404 329

This is a very useful application for people s mobile service                     Anwar Sulaiman

Terrible chat function and stability     Yang Xu

Where is your promised option to disable the data upload to your server edit In June they response will fix in next version let s see will they keep the word     Hong Good

customer support is confusing There are bugs in this application that made you apply for a service incorrectly They should fix this app     Denee- Jigh

couldn t log in didn t receive one time password     by91011

not user friendly password can only be changed and assigned by system     benny sin

Reliable u0026 very well coverage                 Willie P M WU

Can t access my coupons     Wincent Ivan

the app is helpful n comprehensive the only defact is that the communication with the customer service could not be retrived once u quit the conversation window any useful information will be closed as well without any record remained                 meiling cheng

definitely don t know how to use and annoying sign up procedure Getting QR code to pay the payment is much better than this app     Mark Wong

the current version started to uploading something unknown hourly without my knowledge though it has an notification showing uploading blah blah but it disappeared so quick that i cannot have time to read the notification on what it is doing not to mention it drains my battery i do think my privacy is compromised in that way uninstalled     Jim So

Why does a Telecommunications App track me and update personal information to your servers Step Counts and other fitness information should be left for fitness applications MyLink app updates this information every hour or so to your server including a notification bar alert and chime without what I can find the ability to turn this off The ability to pay your Telephone Bill in the app is handy However the other stepping over the privacy line things has lead me to uninstall     B Mc

Doesn t even work Can t use the mylink points Useless     Dan Y

Do not install this app They keep uploading some data hourly without my permission I don t know what they upload and they have permission on you personal information photos contact app etc Stop their permissions and background running permission     Kwok Lun

There were coupons in my account which u was not even aware of You need to give some push notifications or some type of notifications to the user about the coupons you populate inside his account on the app then only they ll use it The app has a lot of contents which makes the user confused Design some app which is simple and easy to use         Bibin Abraham

3 Jan 2019 Welcome back Finally I can login Thank you for restoring the Octopus Online Payment Service We will continue using the service of CMHK Requests Do you offer tablet simcard data only with unlimited GB And I would like to see that pre paid customers also can obtain China Mainland mobile number All you need is verification with a suitable ID                     Alex Lo

My telecom provider should be focusing on building a good account management app not throwing in step counts translation navigation lifestyle spyware You shouldn t be collecting that kind of information and this app could be a lot leaner and snappier     A Google user

I will not install any app especially one from a telecom subsidiary of a Mainland China State owned Enterprise that requires access to my phone s microphone That really is the last straw     Gordon Wong

App crash during launching cannot start app I am an android developer feel free to contact me         Eric Ho

Stop uploading data yeah Vibrates and uploads data every hour or so I mean why What is that important that you need to retrieve from my phone every so often     Romain Pitz

My number is locked up that s why I downloaded this app but you want to send me my password through SMS Won t use your service after the contract     Tony_yeung

have bugs keep saying the apps try to close notification pls fix Note 9     M M

should be able to use without update it waste my data     Johnson

I can not open this app please tell me reasons             Man Yee Kwan

good app highly recommended                     tambuah cie'

re install to this device can t load the members details info     Y. Y. Cheng

Background data being uploaded     James Tagg

Convenient and provide much useful information Keep it up                     CF LEE

very good Aps for me Excellent                     ARJUN KUMAR GURUNG